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Terms and conditions.
We in Lysefjord Kayak want the best for our customers. We will do our utmost to provide a friendly atmosphere whilst having with a fun, relaxing and safe experience.
These “Terms & Conditions” apply for any booking, that be a tour, or rental. Lysefjord Kayak observes strict health & safety procedures, however when dealing with nature there always exists an element of risk. Please be aware that kayaking carry a small degree of risk.
Safety instructions will be given before every guided tour, all our guests must agree to follow these instructions. Lysefjord Kayak, or our guides cannot be held responsible for personal injury, equipment loss or damage when this is caused as a consequence of not following instructions given. Any lawsuit against Lysefjorden Kayak or any of our guides must be carried out in a Norwegian court, following the laws of Norway.
All our guides are trained in First Aid. On all tours they bring safety equipment, first aid equipment and mobile. We reserve the right to make changes to the schedule or to cancel any tour or arrangement due to health, safety and weather conditions.
We reserve the right to make changes and adjustments to these terms and conditions without prior notification to any client. We will do our utmost to fulfill the terms that you agreed upon when booking. Cancellation policy is not changeable. We recommend all guests to have their own personal travel / medical insurance. By paying for a tour we will assume that any client have read and agreed to our terms and conditions.
For all kayak rentals the following statement must be agreed to: “I hereby state that I take the full responsibility for my own safety during the rental period. I am aware that seakayaking has certain risks, and I will consider these risks when I am on the water. I will return the equipment in the same state as when I was given it. If the equipment is not returned within the rental period, or damaged in any way, Lysefjord Kayakis entitled to put down extra costs according to the delay or damage. For kayak rentals we will not refund payments or cancel if the weather conditions are unsatisfactory to customers (rain, wind, sleet, snow etc). If there is room in our schedule we may be able to rebook the rental.
Anyone interested in renting from us or signing up for a tour, should know that we exercise safety precautions in all that we do.
First time renters may be asked to:- take a safety course in sea kayaking (not diving, swimming, or any other water sport), - perform a self-rescue, - attend an instructional class on wet exit drills (practice release of spray skirts) and rescues, or -rent and/or wear a wetsuit or other appropriate protective garment . All renters will be encouraged to exercise sound judgment, seamanship and self-responsibility. We reserve the right to refuse services or rentals to anyone who is: underage and unaccompanied, intoxicated or otherwise impaired, unruly or overtly irresponsible, show signs of obviously bad judgment.
Please be aware that we will not refund pre payments to persons that have been refused rentals on any of the above grounds
Bookings: Customer is required to pay a 100 % deposit in advance. Bookings should be done in our bookingsystem on our website. For groups and companies Payment can be done via Pay Pal or bank transfer. Invoice will be issued if requested.
For ernational bank transfers we will cover the cost in Norway. Receipt will be sent to you on e-mail after payment. Bookings are only placed in our calendar after full payment is received.
People who book tours or rental same day or late before tour/rentalday, area ble to pay on place. Its your responsebillity to send us full name, and adress+ email to our phone 0047 97737448. Make sure you understand thet you need to pay if you do not show up. It will be the ame cansellation policy here, after 29 days before tour 100% need to be payed. If canselation happen, you will get a invoice to pay. A phonecall can also be a booking.
Full payment will be due within 10 days after invoicing and at the latest 60 days (8 weeks) before the tour/event.
Cancellation policy: If client cancel before tour start, the following refund will apply: 25% of the deposit is non-refundable, deposit will not be refunded.
If you have paid 100 % in advance the following refund rates will apply:
Over 4 weeks before departure date: 75 % of any balance paid will be refunded.
59 to 30 days prior to departure 50 % of the trip cost.
29 or fewer days prior to departure 100% of trip cost. Once the tour has started there is no possibility for rescheduling. We reckon a tour or a rental as started at the given start time.
Please make sure to be in place before tour, or rental starts, if you are late the group may leave without you, or you do not get help when you come for renting. If this occurs we will not refund or rebook your tour.
If a client knows that he/she will be late, be advised to call in well in advance and we will do our best to book you onto another time. Be aware that any rebooking is subject to availability and not guaranteed.
Booking at late time( later then 29 days before start) should be payed by bank if possible, if not, payed cash before tour start. Invoice will be sent if not showing up on late booking. Same roules as pre booked tours. No refuses on this type of booking.
Cancellations by Lysefjord kayak in advance of tour: We offer a new tour later, or refund 100 %
Aware that kayaking carry a small degree of risk. Safety instructions will be given before every tour, all our guests must agree to follow these instructions. Lysefjord Kayak or our guides cannot be held responsible for personal injury, equipment loss or damage when this is caused as a consequence of not following instructions given. Any lawsuit against Lysefjorden Kayak or any of our guides must be carried out in a Norwegian court, following the laws of Norway.